Refund & Cancellation

The short version

Tech Byte POS is a subscription service. You pay monthly or yearly through Razorpay. If you cancel, you keep access until the period you already paid for ends — we don't cut you off mid-month.

We don't offer a blanket "money back anytime" guarantee. Subscription fees for the current billing period are usually not refunded once payment goes through. That said, if we charged you twice, the wrong amount, or something clearly went wrong on our side, write to us and we'll sort it out.

How to cancel

You cancel from your own dashboard — no need to call anyone first.

• Sign in as the workspace owner.
• Open Dashboard → Subscription.
• Click Cancel subscription and confirm.

What cancellation actually does

Cancelling schedules your subscription to end at the close of the current billing period (the month or year you're already paid for). Until that date, nothing changes: your team can still use the POS and dashboard.

When the period ends, Razorpay stops charging you. Your workspace moves to a blocked state until you subscribe again. Your data stays in the system for a reasonable time so you can export or come back — we don't wipe your menu and sales history the day you cancel.

Cancelling does not automatically delete your account. If you want your workspace removed entirely, email us after you've exported anything you need.

When we do refund

Refunds are the exception, not the rule. We consider them case by case, usually within a few business days of your email. Typical situations where we'll refund or credit you:

• You were charged twice for the same period.
• A technical error on our side meant you paid but never got access.
• Razorpay captured payment but no subscription was created and we can't fix it quickly.
• You cancelled within 24 hours of your first-ever payment and haven't used the workspace meaningfully — tell us honestly and we'll use our judgment.

When we usually don't refund

These aren't meant to be gotchas — they're just how subscription software normally works:

• You changed your mind mid-cycle but already used the product for weeks.
• You forgot to cancel before renewal and the next month or year was charged — cancel now to stop future charges, but the renewal payment itself is generally not refundable.
• You picked the wrong plan tier and want a partial difference back — upgrade or downgrade instead (see below).
• Your business closed or slowed down; we're sorry, but that's not a billing error.
• A staff member cancelled without the owner's knowledge — the owner account can cancel anytime; past charges still stand.

How refunds reach you

Approved refunds go back through Razorpay to the same payment method you used (card, UPI, netbanking, etc.). We don't send cash or UPI manually.

Once we initiate a refund, your bank or wallet typically takes 5–10 working days to show it — sometimes longer around holidays. If it's been more than two weeks, email us with your Razorpay payment ID and we'll trace it with you.

Changing plans instead of cancelling

If you need more features (or fewer), you don't have to cancel first. On the Subscription page, pick a different plan or switch between monthly and yearly billing.

That creates a new Razorpay subscription. Your old one stays active until the new payment succeeds, then we switch you over. We don't double-charge for overlapping periods on purpose — if something looks wrong on your receipt, send us a screenshot.

Trials and complimentary access

Some workspaces are set up by our team with a free trial or complimentary access (no Razorpay yet). Those aren't charged until you subscribe yourself or we convert you to a paid plan.

If you're on a trial, it simply expires on the date shown — no refund applies because nothing was paid. When trial ends, subscribe from the Subscription page to continue, or email us if you need a short extension for a genuine reason.

Disputes and chargebacks

If something looks off on your bank statement, please email us before raising a chargeback with your bank. Chargebacks cost time for everyone and can get your workspace suspended while the bank investigates.

Send payment date, amount, and your store name to support@techbytepos.com. WhatsApp +91 9906 028 104 works too if that's easier. We'll reply with what we see on our side.

Changes to this policy

We may update this page as our billing setup evolves. The "Last updated" date at the top will change. Major changes that affect existing subscribers will be communicated by email or a notice in the dashboard where we can.

Contact

Billing, cancellation, or refund questions: support@techbytepos.com · WhatsApp +91 9906 028 104 · or use the Contact form on our website.

Include the email on your account, your restaurant or store name, and if you have it, the Razorpay payment or subscription ID from your receipt.